Terms of Service — Morphos Sports Analytics Portal

Last updated: June 30, 2026

These Terms of Service (“Terms”) govern access to and use of the Morphos Sports Analytics Portal website, any mobile applications we may make available from time to time, and related authenticated services (collectively, the “Service”) operated by Morphos Sports Analytics (“we,” “us,” or “our”). Our principal address and contact details appear in Section 20.

By creating an account, clicking to accept these Terms where offered, or continuing to use the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

1.1 Who may use the Service

• Unless you are registering solely as a parent or guardian on behalf of someone else, you represent that you are at least the age of majority in your province or territory of residence and have the legal capacity to enter into these Terms.
• Users under the age of eighteen (18) may use the Service only where an account has been registered by a parent or legal guardian and is managed under that guardian’s supervision in accordance with our Privacy Policy. We rely on guardians to provide accurate information and to authorize collection, use, and disclosure of personal information for minors on the Service.
• Certain roles (for example, athlete, guardian, agent, or coach) may be subject to additional rules or verification as described in-product or in separate agreements with teams or organizations.

1.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account unless we have been notified of unauthorized use. You agree to use a strong password and to notify us promptly at security@morphosanalytics.com if you suspect unauthorized access.

We may impose an emergency suspension on any account we reasonably believe is engaged in scraping, reverse engineering, credential sharing, systematic abuse of the Service, or similar threats to security or integrity, subject to mandatory consumer protections where applicable.

1.3 Accuracy of information

You agree to provide accurate, current, and complete registration and profile information and to update it as needed. We may suspend or terminate accounts with false, misleading, or repeatedly outdated information where it affects safety, billing, or compliance.

2. The Service and Automated analysis features

The Service provides tools—including automated computer vision and analytics where enabled—to manage athlete-related profiles, performance-related data, subscriptions, and integrations (including video-related workflows) as made available to your account. Features may differ by role, subscription tier, geography, or organizational settings. We may modify, suspend, or discontinue features with reasonable notice where practicable.

2.1 Automated and probabilistic outputs

You acknowledge that parts of the Service use machine learning and automated processing. Analytics, event detection (for example goals or shot-related events), player identification, highlights, and similar outputs may be probabilistic and may contain errors, omissions, or false positives sometimes described as “hallucinations.”

2.2 Informational use; not professional advice

The Service is not a substitute for medical, safety, or coaching advice from qualified professionals. Any analytics, statistics, metrics, or visuals are guides only and are provided for informational purposes; they must be confirmed through appropriate physical or in‑person assessments and professional judgment—not used alone for training, medical clearance, playing time, recruitment, or eligibility decisions. We are not responsible for decisions you or others make regarding athlete training, medical clearance, or playing time based solely on Service outputs.

3. Acceptable use

You agree not to:

• Violate applicable law or third-party rights;
• Upload, link, or solicit content that is unlawful, harassing, discriminatory, discriminately harmful to minors, invasive of privacy, or that contains malware;
• Attempt to probe, scan, or breach our systems, other users’ accounts, or third-party services without authorization;
• Reverse engineer, circumvent technical limits, quotas, or billing controls, except where prohibited by law;
• Use automated systems (bots, spiders, or scrapers) to access or harvest data from the Service except as we expressly permit in writing;
• Use the Service to build a competing offering through systematic extraction of our data or UX, or misuse API or internal endpoints;
• Impersonate another person or misrepresent affiliation with a person or organization.

We may investigate violations and cooperate with law enforcement or regulators as required.

4. User content, video, Derived Data, and third-party platforms

4.1 User Content license

You retain rights you already hold in content you submit, link, or make available through the Service (“User Content”), subject to the licenses below.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, process, display, and transmit User Content as reasonably necessary to provide, secure, improve, and support the Service (including to generate Derived Data), and to comply with law.

4.2 Model training and de-identified data

You grant Morphos Sports Analytics a perpetual, irrevocable, royalty-free license to use de-identified, aggregated, or anonymized portions of User Content and related signals that do not reasonably identify you or any natural person, for training, improving, and developing our machine learning models, computer vision algorithms, and analytical tools, as further described in our Privacy Policy.

4.3 Derived Data

“Derived Data” means analytics, metadata, labels, model outputs, automatically generated highlights, heatmaps, statistics, indexes, and other materials generated by or for the Service from User Content or from processing you direct through the Service, other than the raw underlying User Content itself.

While you retain your rights in raw User Content, Morphos Sports Analytics owns all Derived Data. We grant you a limited, non-exclusive license to use Derived Data for personal, team, or internal organizational purposes in connection with your use of the Service.

4.4 User responsibility for videos

All videos submitted to or made available through the Service, and the entirety of their visual and audible content, are the sole responsibility of the submitter (the User). The User represents that they have obtained consents and permissions that are legally required for individuals (including minors via guardians) depicted or identifiable in the footage. The User agrees to assume all legal, civil, and criminal liability relating to the provenance, ownership, and content of those videos—including everything depicted, shown, spoken, or otherwise perceptible in audio and video—in full.

4.5 Third-party platforms

Where the Service connects to third-party platforms (such as Google or YouTube), your use of those features is also subject to the third party’s terms and policies. We do not control third-party services and are not responsible for their availability, processing, or enforcement actions.

5. Subscriptions, fees, and Stripe

Paid features may be processed by our payment partner Stripe. By purchasing a subscription or add-on, you agree to Stripe’s terms and to provide accurate billing information. Prices, taxes, billing cycles, renewal, and refunds are as shown at checkout or in your account, subject to applicable consumer law.

5.1 Monthly quota and refund eligibility

For subscription plans that include upload and analysis entitlements, your monthly quota consists of three meters for the current Stripe billing period:

• Submission count — the number of video submissions queued for analysis;
• Short-video minutes — total minutes credited for clips at or below our short-form duration threshold; and
• Long-form videos — the count of longer clips submitted in the period.

Your standard tier allotment is the base limit for each meter included with your paid subscription tier before any courtesy access or support-added allowances. Quota used is what we meter in the Service for that billing period (the same counters shown in your account or billing views).

Support-added allowances and courtesy quota windows may increase what you can use in a period, but they do not increase your standard tier allotment for refund calculations.

5.2 Refunds and chargebacks

• Chargebacks. Before initiating a chargeback with your bank or card issuer, you agree to contact us at support@morphosanalytics.com (or via in-product billing support) so we can try to resolve billing concerns.

• Discretionary refunds. Where we may offer a refund and applicable law does not require a different outcome, the refund for the current billing period is based solely on quota consumption, not on open support tickets, processing delays, product satisfaction, or similar concerns.

  • If you have used any part of your monthly quota on any of the three meters, the discretionary refund (if offered) is reduced proportionally: we calculate the unused fraction for each meter against its standard tier allotment and apply the lowest unused fraction across all three meters to the amount you paid for that billing period.
  • A full discretionary refund for the period is available only when all three meters show zero usage for that period.
  • If your quota used on any meter exceeds your standard tier allotment for that meter—for example because support added extra submissions and you consumed beyond your tier’s base limit—no discretionary refund is available for that billing period, regardless of open issues or unused capacity on other meters.

• Mandatory refunds. Nothing in this section limits refunds or remedies required by applicable consumer law.

Examples (illustrative; your tier limits appear in-product):

Canceling stops future billing but does not, by itself, change the refund rules above for the current billing period.

Failure to pay amounts when due may result in suspension of paid features. You may cancel in accordance with in-product controls; cancellation does not waive fees already incurred except as described in this section or as required by law.

6. Intellectual property

Except for User Content, Derived Data licensed to you above, and third-party materials, the Service, including software, branding, and documentation, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted by implication or estoppel.

7. Confidentiality and feedback

If we provide non-public information designated as confidential, you will use it only for its intended purpose and protect it with reasonable care.

If you submit feedback or suggestions, you grant us a perpetual, irrevocable license to use that feedback without obligation to compensate you, unless we agree otherwise in writing.

8. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that automatically generated outputs, player tracking, event detection, or similar features will be complete or accurate, to the extent such disclaimers are permitted by law.

Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity, arising out of or related to these Terms or the Service, even if advised of the possibility;
• Recruitment and scouting. We are not liable for any loss of opportunity—including loss of scholarships, professional contracts, or team placement—allegedly resulting from inaccuracies, omissions, or delays in analytics or automated outputs from the Service;
• Subject to the final paragraph of this section, our aggregate liability arising out of or related to these Terms or the Service in any twelve‑month period is limited to the greater of (CAD $100) and the amounts actually paid by you to us for the Service in that period (excluding pass-through processor fees collected solely by third parties).

Nothing limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, gross negligence or wilful misconduct, or other liabilities that applicable law prohibits from limiting.

10. Indemnity

To the extent permitted by law, you will defend (at our reasonable request), indemnify, and hold us harmless against third-party claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from (i) your misuse of the Service or violation of these Terms, (ii) your User Content (including privacy-related claims by individuals depicted or identifiable in uploaded or linked videos), (iii) recruitment, eligibility, or scouting disputes connected to your use of or reliance on the Service, or (iv) infringement of third-party rights by your User Content, except to the extent caused by our material breach or gross negligence or wilful misconduct.

11. Suspension and termination

We may suspend or terminate accounts or features if we reasonably believe there is violation of law, unacceptable risk, prolonged non-payment, abuse, security concerns, or extended inactivity tied to contractual obligations—subject to mandatory consumer protections where applicable.

You may cease using the Service at any time. Upon termination, your right to use the Service ceases; provisions that by their nature should survive—including those relating to User Content, Derived Data, licenses you grant us, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution—survive to the extent enforceable.

Certain data deletion or portability requests may be handled as described in our Privacy Policy.

12. Privacy

Your use is subject to our Privacy Policy, which describes how we collect, use, disclose, and retain personal information, including guardian-managed accounts.

Canadian federal and provincial rules for privacy and automated processing continue to evolve. We monitor obligations that may apply to us (including under Law 25 for Québec users and developing federal frameworks related to automated decision systems and data) and update our Privacy Policy and operational practices when we determine updates are warranted.

13. Assignment

We may assign these Terms as part of a merger, acquisition, financing, corporate reorganization, or sale of assets, or to an affiliate. We will provide notice where legally required.

14. Changes

We may update these Terms periodically. Material changes will be signaled by revising the “Last updated” date and/or in-product notices. Your continued use after the effective date of changes constitutes acceptance, except where your explicit consent or prior notice is required by law.

15. Canadian legal framework — governing law & forum

Unless prohibited by mandatory local law for consumers:

• These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without reference to conflict-of-law rules requiring application of foreign law.

• Except where applicable law mandates another forum, courts in Toronto, Ontario, Canada have exclusive jurisdiction over disputes (except claims properly brought in small claims courts where jurisdictional prerequisites are met).

Consumers may have non‑waivable statutory rights.

16. Québec users (Law 25) — supplemental notice

Where the Service is offered to individuals in Québec, Law 25 may impose requirements in addition to PIPEDA and other frameworks—for example governance and publication duties, transparency around certain automated processing (where applicable), and safeguards when personal information is processed outside Québec. Our Privacy Policy describes how we handle personal information; we apply contractual and operational measures consistent with those obligations where they apply to us.

17. Selling personal information

We do not sell personal information in the sense of selling lists of individuals for cash or for third‑party targeted advertising as a line of business. We also do not treat our processing as a “sale” of personal information under applicable U.S. state privacy laws as we interpret them today; contact privacy@morphosanalytics.com if you have questions about U.S. state-specific rights.

18. Electronic communications & language

You consent to receive notices relating to accounts, billing, legal updates, security, or Service changes electronically. Where required by applicable law (including consumer protection or language rules in Québec or elsewhere), we provide those communications in the form and language required.

19. Entire agreement; severability; waiver

These Terms constitute the entire agreement relating to its subject matter. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.

20. Contact

Morphos Sports Analytics Portal / Morphos Sports Analytics
Kitchener, Ontario, Canada
General inquiries: support@morphosanalytics.com
Privacy inquiries: privacy@morphosanalytics.com
Security: security@morphosanalytics.com